Saura Sambit
Acharya

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01 / About

// MODULE_01 - SELF-HOSTING

Building my own infrastructure

Passionately self-hosting since late 2019 - a journey sparked by close friend KayG. Countless reinstalls, sleepless nights in the terminal, and the pure triumph of getting Nextcloud running for the first time. The world wide web is a vast resource for learning.

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// MODULE_02 - SERVICENOW

Enterprise platform architect

Working as a ServiceNow Architect - architecting, designing, and implementing enterprise solutions that enhance productivity and user experiences through intelligent automation and platform innovation.

// MODULE_03 - FITNESS

Chasing the hybrid athlete

Gymnastics rings, calisthenics progressions, and long runs - all in pursuit of being strong, mobile, and enduring at once. The wannabe hybrid athlete life. Every milestone, PR, and painful leg day gets documented on Instagram - follow along for the unfiltered journey.

@ABSURDLYISOMETRIC →

// MODULE_04 - CONTACT

Open to conversations

Always open to discussing self-hosting, open source, privacy, and enterprise architecture. Reach out on LinkedIn or by email.

LinkedIn Email

01.5 / Deep Dive // ServiceNow

$ cat /etc/role.profile
> role = "ServiceNow Architect"
> philosophy = "configure before customize, automate everything else"

SOLUTION DESIGN

Architecting the blueprint

Translate fuzzy business asks into clean, scalable ServiceNow designs. Spec out data models, integration flows, and governance patterns before a single line of script is written - so the platform stays maintainable three upgrades from now.

IMPLEMENTATION

Shipping production-grade modules

Hands-on delivery across the full ServiceNow platform - core modules, custom scoped apps, automation, integrations, and modern UI. Built to last, documented to be handed off.

AUTOMATION & AI

Now Assist & intelligent workflows

My focus is helping organisations realise the full value of AI in their operations - weaving intelligent capabilities into day-to-day service experiences and combining them with deterministic automation where predictability is critical.

INTEGRATIONS

Wiring the enterprise together

REST, SOAP, MID Servers, IntegrationHub spokes, event-driven patterns. Connecting ServiceNow to identity providers, CMDB sources, ERP and HR systems, monitoring stacks - the plumbing that makes the platform useful.

GOVERNANCE

Keeping the platform healthy

Instance hygiene, update set discipline, performance tuning, technical debt audits. Reviewing code, challenging customizations, advocating for out-of-box wherever possible.

ENABLEMENT

Growing the team

Mentoring developers and BAs, running architecture reviews, writing internal playbooks, and building the kind of documentation that survives people rotating off projects. Good systems outlive their builders.

// day-to-day.log

QUALIFYPartnering with sales teams to assess opportunities, scope feasibility, and shape deals that are deliverable - not just winnable.
DISCOVERRunning structured discovery sessions with business and IT stakeholders to surface real pain points behind the stated requirements.
DEMOBuilding tailored demos and proofs of value that speak to the customer's world industry language, their processes, their data shapes.
ADVISEActing as a trusted advisor to CxOs, process owners, and platform teams - translating between business outcomes and technical reality.
SHAPEDefining solution blueprints, effort estimates, and delivery roadmaps that hold up under scrutiny from procurement, architecture, and finance.
ALIGNFacilitating workshops across conflicting stakeholder groups to drive consensus on scope, priorities, and trade-offs.
INFLUENCEManaging executive relationships through steering committees, QBRs, and escalation paths - keeping sponsors bought in beyond go-live.
HANDOVERBridging pre-sales to delivery with clean solution documentation, so build teams inherit context instead of chasing it.

// stack

ITSM ITAM HRSD CSM FSM SPM IRM / GRC App Engine Employee Center Workplace Service Delivery IntegrationHub Orchestration Workflow Studio Decision Tables Process Automation Designer UI Builder Service Portal Next Experience Configurable Workspaces Mobile Studio Now Assist Now Assist for ITSM Now Assist for CSM Now Assist for HRSD AI Agents AI Search Virtual Agent NLU Predictive Intelligence Document Intelligence Task Intelligence OpenAI Anthropic Claude Prompt Engineering Performance Analytics Reporting Dashboards CMDB / CSDM Service Graph Connectors Scoped Apps Source Control / Git Update Sets App Repository Delegated Development REST / SOAP MID Server Import Sets Transform Maps Data Streams

Years on Platform

100+

Implementations Delivered

10+

Certifications

100K+

End Users Served

02 / Apps

CLOUD_STORAGE

Nextcloud

Self-hosted cloud for files, media, contacts, and personal data backup. Open source and fully under my control.

PRIVATE →